PUB investigating Newfoundland Power over bill increases

The Public Utilities Board has received a number of inquiries from Newfoundland Power customers about the accuracy of meter readings and customer usage.

As a result, the Board has launched an investigation into the issue.

The Board is requesting that Newfoundland Power review this matter immediately and report to the Board by March 21, 2025. Newfoundland Power should advise as to the measures currently employs to ensure billing accuracy and reduce billing volatility and whether additional measures are being considered, reasons for recent customer billing increases and whether any billing errors were detected while reviewing customer inquiries.

Newfoundland Power should also advise as to additional measures that it plans to take to provide customers flexibility in the payment of increased billings and to provide enhanced communication to customers in relation to this matter.