Motor Registration Division Supports Clients in Accessing Services Online

A pilot project, launched last week at Motor Registration Division in Mount Pearl, encourages clients to avail of eServices and take advantage of online discounts. This new service option will help reduce customer wait times and improve efficiency, reflecting government’s commitment to enhance service delivery through a digital-by-design approach.

Computer terminals are located near the main entrance of Motor Registration Division Mount Pearl and, with support from staff, customers are guided through eServices to complete their transaction. If the transaction can be conducted online, clients will be encouraged to use the terminals.

Other recent improvements made to reduce wait times include online appointment bookings for a specific day and time; text message alerts that indicate the customer’s place in line; email notifications of driver’s licence and vehicle registration renewals; and a new secure driver’s licence and photo ID that supports the use of electronic applications and forms.

Those who do not wish to avail of eServices can still follow regular Motor Registration Division processes, and frontline services will not be affected. Clients are reminded that there is a discount offered for renewing driver’s licences and vehicle registrations online.