2,800 people prematurely booked vaccine appointments in Eastern Health


Eastern Health has recently become aware of technical issues with the booking system for COVID-19 vaccinations and is currently working to address the matter.


Some individuals who pre-registered were able to book vaccine appointments before being contacted to do so.


An issue was identified at the access code stage of the process and involves approximately 2,800 people who prematurely booked their appointments.


Eastern Health is working on long-term solutions including requiring individuals to show photo identification at the time of their appointment to confirm they are in an eligible vaccine group and the introduction of a more robust auditing process to ensure booking by priority group.

Notifications for pre-registered individuals 70 years of age and older, home support workers and first responders, are ongoing and will continue over the next few weeks. All current appointments are proceeding as booked.