CRTC consults to help Canadians resolve Internet, cellphone and television service complaints faster

The CRTC is making it easier for Canadians to get resolutions on complaints against Internet, cellphone and television service providers.

The CRTC has launched a public consultation to help ensure that Canadians with unresolved complaints get clear and timely information about the Commission for Complaints for Telecom-television Services.

The CCTS is an independent organization that helps Canadians resolve issues with their service providers. This can include billing errors and disagreements over contract terms. While service providers are already required to inform customers about the CCTS, data collected by the CRTC shows that Canadians could benefit from learning about the CCTS earlier in the process for resolving complaints.

The CRTC is accepting comments until November 17.