CRTC orders Rogers to explain why outage happened

The CRTC, Canadian Radio-television and Telecommunications Commission, has ordered Rogers to answer detailed questions and provide an explanation regarding the national service outage last Friday.

Rogers will have to explain “why” and “how” this happened, as well as what measures the company will take to prevent future outages. Rogers has until 22 July 2022 to provide its responses.

In a statement, the CRTC said, "events of this magnitude paralyzing portions of our country’s economy and jeopardizing the safety of Canadians are simply unacceptable."

This widespread network outage not only disrupted Roger's private and business customers, but it also prevented access to services such as 9-1-1 and emergency/public alerting, as well as other critical infrastructure services.